Easy Returns & Exchanges | Now Even Easier!
Because Sometimes Things Just Don’t Work Out!
We get it—sometimes love at first sight doesn’t last. Whether you need a return or exchange, we’ve made the process faster and easier with our self-serve return portal! 🚀
How to Start Your Return or Exchange
1️⃣ Log in to Your Customer Account
- If you haven’t created one yet, no worries! Sign up with the email used for your purchase.
2️⃣ Go to "My Orders" & Select Your Item
- Follow the steps to submit your return request—no forms, no back-and-forth emails!
3️⃣ Ship It Back
- Once your request is approved, you’ll receive an RMA number.
- Pack your item securely, write the RMA number boldly on the box, and send it our way.
👉 Log in & Start Your Return Now
Return & Exchange Guidelines
- Returns & exchanges are accepted within 30 days of purchase for items bought directly from our website.
- Products must be in new condition, with original packaging and all accessories.
- A 5% restocking fee applies. Items missing parts or showing significant use may be subject to additional fees or be ineligible for return.
- Return shipping costs are the customer’s responsibility.
Your Resolution Options
✅ Exchange your product for another of equal value.
✅ Receive store credit for a future purchase.
✅ Get a refund (minus restocking fees—shipping & handling fees are non-refundable).
Returns Made Simple, Just for You! 💙
We know breakups are tough, but we promise to keep it hassle-free. Questions? Reach out to us at cs@catalystcase.com—we’ve got your back! 😎
Let’s get your return sorted so you can get back to enjoying your Catalyst® gear, stress-free! 🙌