Shipping to UAE: Your Catalyst Adventure Awaits! ✈️
Delivery & Import Fees
Estimated Delivery: 6–12 business days
Import Taxes & Duties: Required on Delivery
What to Expect
To give you the best value, we ship directly from our international fulfillment center. When your package arrives in the UAE, it will be processed by Dubai Customs and delivered via Aramex or Emirates Post. All imports over AED 300 are subject to VAT.
For an order of ~$75 USD (~AED 275):
- Customs Duties: AED 0 (under the AED 1,000 threshold for most goods)
- VAT: 5% of order value ≈ AED 13.75
What Happens Next
VAT is collected by the courier at delivery. Aramex typically contacts recipients in advance to process VAT digitally or collect it during handover.
How to Track Your Order
Once your order ships, you'll receive a Shipping Confirmation Email from us with:
- Your tracking number
- A direct link to track your package
You can also view the latest tracking updates anytime by visiting your ➡️Order Status Page: Login to Catalyst Case Account to find Order Status Page
What if my package wasn’t delivered?
If your tracking says "Delivered" but you haven't received it yet, try the following:
- Check with neighbors or your building’s mailroom.
- Verify your shipping address in the Order Confirmation email.
- Wait 1-2 business days — sometimes carriers mark packages early.
If it’s still missing after 2 business days, or if tracking hasn’t updated for 7+ days, contact us: 📧 cs@catalystcase.com
Email Customer Service Team at Catalyst with your order number and we'll investigate with the carrier.
🌱 Our Commitment to Sustainable Shipping
We believe that fast, reliable shipping shouldn't come at the expense of the planet. That's why we've implemented our "Compact by Design" initiative, using minimal, lightweight packaging that significantly reduces the carbon footprint of every order we ship.
By optimizing the size and weight of our packages, we use less fuel and create less waste, ensuring your gear arrives safely with the smallest possible environmental impact.
Learn more about our Sustainability mission & our efforts to reduce our carbon footprint in our Eco-Smart Shipping.
