Influence Case (iPhone 15 Pro & Pro Max): Support Hub
Influence Case: Support Hub
Catalyst Influence Case for iPhone 15 Pro & iPhone 15 Pro Max Series Owner's Guide
Welcome to the Catalyst family! Your new Influence case is a precision-engineered piece of gear designed to protect your iPhone through every adventure. Following these simple steps will ensure a perfect fit and help you keep your case performing like new for years to come.
🧭 Quick Navigation
📦 Part 1: Flawless Installation
A perfect fit starts with a clean slate. This ensures no dust is trapped and the case seals perfectly.
🧹 Step 1: Prepare Your Device
- 🧽 Clean thoroughly: Thoroughly clean your device's screen and body with a 70% isopropyl alcohol wipe or a microfiber cloth dabbed in 70% isopropyl alcohol (also known as isopropanol). This removes fingerprints, oils, and dust.
- 🔍 Detail cleaning: For hard-to-reach areas like speaker grilles, mute switch, and charging ports, use a dry Q-tip dipped in isopropyl alcohol or a soft-bristled brush to gently clear any debris.
💡 FAQ: Why use 70% isopropyl alcohol?
- It's the most common available alcohol in pharmacies and stores
- When cleaning electronics, always use a high concentration of isopropyl alcohol to ensure it evaporates quickly and leaves no residue
- If you're using it as a disinfectant, 70% isopropyl alcohol is more effective than 90% because the higher water content slows evaporation, allowing longer contact time with microorganisms
- It's compatible with the nanocoatings on your device
📿 Step 2: Attach Your Lanyard (Highly Recommended)
- ⏰ Timing: It is much easier to attach the included wrist lanyard (or any other Crux System accessory) before you install your phone.
- 🧷 Pro-Tip: To easily thread the lanyard cord, unwind a paperclip to create a small hook. Use the hook to pull the cord through the attachment point, then loop the lanyard through itself to secure it.
- 🔗 Prepare accessories: Attach all lanyard attachments that you wish to the case before you install the device.
📱 Step 3: Install Your Device
- 📏 Insert volume-side first: Always insert the side of your device with the volume buttons first.
- 🎯 Align carefully: Gently seat that side into the case, ensuring the buttons align correctly.
- 🔒 Lock it in: Firmly press down on the opposite side and around all four corners. You will hear and feel a distinct "snap" as the device locks securely into the case's frame. Run your finger along the entire edge to ensure it is perfectly seated.
🔧 Part 2: Long-Term Care & Performance
Your case is built to last. A little care will keep it looking and performing its best.
🏗️ Understanding Your Case's Advanced Construction
Your case features a unique dual-layer design. A rigid, crystal-clear polycarbonate (PC) backplate is co-molded with a flexible, shock-absorbing thermoplastic polyurethane (TPU) bumper. This gives you the best of both worlds: a rigid structure to resist impacts and a soft, grippy bumper to absorb shock.
🌟 Safe Cleaning Instructions
- 🧼 Regular cleaning: Clean your case as needed with a soft cloth, mild soap, and water
- 🦠 Disinfectant wipes: You can also use most EPA-approved disinfectant wipes (like 70% isopropyl alcohol)
- 💧 Rinse after disinfecting: If you use a chemical cleaner, we recommend a quick rinse with water afterwards to remove any residue
- 🚫 Avoid abrasives: Never use rough sponges or harsh scrubbing pads, as they can create micro-scratches
🔧 Deep Cleaning (for tough grime)
- 📱 Remove your phone: For a thorough cleaning, always remove your phone from the case first
- 🧼 Use mild soap and water: The safest and most effective method is to wash the case with a soft cloth or sponge using simple dish soap and lukewarm water. This will gently lift away oils, dirt, and grime without harming the case materials
- 🪥 Clean the crevices: For hard-to-reach areas like the button cutouts or charging port opening, use a soft-bristled toothbrush to gently scrub away any stubborn debris
- 💨 Rinse and dry thoroughly: Rinse the case completely with clean water to remove any soap residue. Pat it dry with a soft, lint-free towel (like a microfiber cloth) and let it air dry completely before putting your phone back in
🦠 Disinfecting Your Case
- 🧽 First, clean the case: Disinfectants work best on a surface that is already free of dirt and oils. Follow the "Everyday Cleaning" steps above first
- 🧴 Use an isopropyl alcohol wipe: The best method is to use a wipe that is pre-saturated with 70% isopropyl alcohol. This concentration is highly effective at killing germs while being perfectly safe for the case materials and any protective coatings
- 🔄 Wipe all surfaces: Gently wipe down all surfaces of the case—inside and out
- 💨 Let it air dry: Isopropyl alcohol evaporates very quickly. Simply let the case sit for a minute to air dry completely. There is no need to rinse it off afterwards
⚠️ Part 3: Important Considerations
To ensure longevity and optimal performance of your Catalyst Influence Case, please keep the following in mind:
☀️ Minimize UV & Sun Exposure
Just like your own skin, the case materials can be affected by prolonged, intense UV light. To prevent premature yellowing and keep the materials supple, avoid leaving your case in direct, hot sunlight for extended periods (e.g., on a car dashboard).
🌡️ Avoid Extreme Temperatures
Rapid and extreme temperature changes can cause the different materials in the case to expand and contract at different rates. Avoid leaving your case in places like a hot car in the summer or a freezing environment for long durations.
🧴 Steer Clear of Harsh Chemicals
The TPU bumper is incredibly durable, but certain chemicals can cause it to discolor or degrade over time. Try to prevent prolonged contact with substances like:
- Sunscreens (especially those with high concentrations of active ingredients)
- Oils (e.g., essential oils, certain lotions)
- Solvents and adhesive removers (like Goo Gone™)
- Mosquito repellents containing DEET
🆘 If Exposed to Chemicals:
If exposed to any of these chemicals, you can remove the case and wash it with soap and water, then use a microfiber cloth to dry it. Then use a 70% isopropyl alcohol wipe or a microfiber cloth with 70% isopropyl alcohol to remove oils & fingerprints. It will evaporate and not leave a residue.
📝 A Note on Long-Term Wear
Over years of use and exposure to the elements, it is possible for the flexible TPU bumper to begin to separate from the rigid PC backplate. Please be assured that even if this occurs, the case's structural integrity and drop-proof protection remain fully intact, as the TPU frame continues to provide a secure, shock-absorbing bumper.
❓ Part 4: Troubleshooting & FAQs
If you encounter any issues or have further questions, consult this section.
🟡 My case looks yellow. Is this normal?
Over time, clear cases made from TPU (thermoplastic polyurethane) can exhibit a slight yellowing due to UV exposure and natural aging. This is a common characteristic of the material and does not affect the protective qualities of the case.
Solution: To minimize yellowing, follow the care instructions in Part 2, especially regarding UV and sun exposure.
🔘 My buttons feel stiff or unresponsive.
Ensure the case is properly installed and your iPhone is seated correctly. Sometimes a slight misalignment can affect button responsiveness. Check for any debris or dust around the buttons. Use a soft brush or compressed air to clean the area.
Solution: If the issue persists, remove your phone, clean the case thoroughly, and reinstall it, ensuring a snug fit.
🛡️ Is the case compatible with screen protectors?
Yes, the Catalyst Influence Case is designed to be compatible with most standard screen protectors. Ensure your screen protector is properly installed and doesn't interfere with the case's fit.
Note: For best results, install your phone into the Catalyst case first, then use the raised edges as an alignment guide for your screen protector.
🔌 How do I clean the charging port?
Use a dry, soft-bristled brush (like a clean toothbrush or an interdental brush) to gently remove any lint or debris from the charging port. Avoid using metal objects or excessive force, as this can damage the port.
Tip: For stubborn grime, a Q-tip lightly dampened with 70% isopropyl alcohol can be used, but ensure the port is completely dry before reinserting phone.
🔋 Can I use wireless charging with the case on?
Yes, the Catalyst Influence Case is fully compatible with wireless charging (Qi and MagSafe). The case is designed to allow for efficient power transfer without needing to remove it.
Feature: Designed for efficient power transfer without removing the case.
📋 How do I register my product for warranty?
You can register your Catalyst product for warranty on our website. Registering your product ensures you receive the full benefits of our warranty program and helps us provide you with better support.
❓ Where can I find more support or contact customer service?
For additional support, troubleshooting, or to contact our customer service team, please visit our main support page. You can also reach us directly via email at support@catalystcase.com or by phone during business hours. We're here to help!
Link: catalystcase.com/pages/support Email: support@catalystcase.com
📏 Will my old iPhone case fit my new iPhone 15 Pro or 15 Pro Max?
No, and we strongly advise against trying. The dimensions, camera module size, and button placements are different on these models. Our case is precision-engineered from the ground up for a perfect, secure fit on the iPhone 15 Pro & 15 Pro Max only.
🖐️ Is the case fingerprint resistant?
Yes. We specifically designed the Influence case to combat fingerprints and smudges. The back of the case features a subtle, micro-etched texture that diffuses oils and prevents fingerprints from accumulating.
🤝 Need More Help?
For additional support, troubleshooting, or to contact our customer service team, we're here to help!
