Impact Protection Case (iPhone SE/8/7 Series, 11 Series, X Series): Support Hub

Catalyst Impact Protection Case for iPhone SE/8/7 Series, 11 Series, X Series Owner's Guide

Welcome to the Catalyst family! Your new Impact Protection case is a precision-engineered piece of gear designed to protect your iPhone through every adventure. Following these simple steps will ensure a perfect fit and help you keep your case performing like new for years to come.

Part 1: Flawless Installation

A perfect fit starts with a clean slate. This ensures no dust is trapped and the case seals perfectly.

Step 1: Prepare Your Device

• Thoroughly clean your device's screen and body with a 70% isopropyl alcohol wipe or a microfibre cloth dabbed in 70% isopropyl alcohol (also known as isopropanol). This removes fingerprints, oils, and dust.
• For hard-to-reach areas like speaker grilles, mute switch, and charging ports, use a dry Q-tip dipped in isopropyl alcohol or a soft-bristled brush to gently clear any debris.

FAQ: Why use 70% isopropyl alcohol?

• It’s the most common available alcohol in pharmacies and stores.
• When cleaning electronics, always use a high concentration of isopropyl alcohol to ensure it evaporates quickly and leaves no harmful residues.
• If you’re using it as a disinfectant, 70% isopropyl alcohol is a more effective disinfectant than 90% because the higher water content slows the alcohol's evaporation, allowing for longer contact time with microorganisms, which is necessary for it to penetrate cell walls and effectively denature proteins and kill bacteria.
• If you need to clean your device, then use 70% isopropyl alcohol as that is compatible with the nano-coatings on the device.

FAQ: What about ethyl alcohol or ethanol?

• Isopropyl alcohol has a lower polarity than ethanol, making it slightly better at dissolving oils and adhesives. 

Step 2: Attach Your Lanyard (Highly Recommended)

• It is much easier to attach the included wrist lanyard (or any other Crux System accessory) before you install your phone.
• Pro-Tip: To easily thread the lanyard cord, unwind a paperclip to create a small hook. Use the hook to pull the cord through the attachment point, then loop the lanyard through itself to secure it.
• Attach all lanyard attachments that you wish to the case before you install the device.

Step 3: Install Your Device

1. Before you install the case, rotate the mute switch fully clockwise so there is room for the mute switch to be inserted and fit into the case.
2. Insert Volume-Side First: Always insert the side of your device with the volume buttons first.
3. Align and Press: Gently seat that side into the case, ensuring the buttons align correctly.
4. Lock It In: Firmly press down on the opposite side and around all four corners. You will hear and feel a distinct "snap" as the device locks securely into the case's frame. Run your finger along the entire edge to ensure it is perfectly seated.
5. After your phone is securely in the case, you can turn the signature rotating mute dial. You will feel a tactile "click" as it engages with the iPhone's mute toggle. Rotate it back and forth to confirm it is working correctly.

Part 2: Long-Term Care & Performance

Your case is built to last. A little care will keep it looking and performing its best.

Understanding Your Case's Advanced Construction:

Your case features a unique dual-layer design. A rigid, crystal-clear polycarbonate (PC) backplate is co-moulded with a flexible, shock-absorbing thermoplastic polyurethane (TPU) bumper. This gives you the best of both worlds: a rigid structure to resist impacts and a soft, grippy bumper to absorb shock.

Safe Cleaning Instructions:

• Regular Cleaning: Clean your case as needed with a soft cloth, mild soap, and water.
• You can also use most EPA-approved disinfectant wipes (like 70% isopropyl alcohol).
• Rinse After Disinfecting: If you use a chemical cleaner, we recommend a quick rinse with water afterwards to remove any residue.
• Avoid Abrasives: Never use rough sponges or harsh scrubbing pads, as they can create micro-scratches.

How to Protect Your Case from Environmental Factors:

To maintain the integrity and clarity of your case for years to come, it's best to minimize exposure to harsh environmental factors that can accelerate the natural aging process of any polymer.

• ☀️ Minimize UV & Sun Exposure: Just like your own skin, the case materials can be affected by prolonged, intense UV light. To prevent premature yellowing and keep the materials supple, avoid leaving your case in direct, hot sunlight for extended periods (e.g., on a car dashboard).
• 🌡️ Avoid Extreme Temperatures: Rapid and extreme temperature changes can cause the different materials in the case to expand and contract at different rates. Avoid leaving your case in places like a hot car in the summer or a freezing environment for long durations.
• 🧴 Steer Clear of Harsh Chemicals: The TPU bumper is incredibly durable, but certain chemicals can cause it to discolour or degrade over time. Try to prevent prolonged contact with substances like:
• Sunscreens (especially those with high concentrations of active ingredients)
• Oils (e.g., essential oils, certain lotions)
• Solvents and adhesive removers (like Goo Gone™)
• Mosquito repellents containing DEET
• If exposed to any of these chemicals, you can remove the case and wash it with soap and water, then use a microfibre to dry it. Then use a 70% isopropyl alcohol wipe or a microfibre with 70% isopropyl alcohol to remove oils & fingerprints. It will evaporate and not leave a residue.
• Avoid flexing the case when it’s off the device.
• To remove the case, pop it out at one of the bottom corners, run your finger along the edge of it & pop off the next closest corner at the bottom, then you can remove the case.

A Note on Long-Term Wear:

Over years of use and exposure to the elements, it is possible for the flexible TPU bumper to begin to separate from the rigid PC backplate, if you expose it to environmental conditions. Please be assured that even if this occurs, the case's structural integrity and drop-proof protection remain fully intact, as the TPU frame continues to provide a secure, shock-absorbing bumper.

FAQs: Beyond the Numbers Game

Q: Many cases claim high drop-proof ratings (3M, 5.5M, 6M). How is Catalyst's protection different or better, even if some competitors claim a higher number?

A: That is the most important question a smart customer can ask, and it gets to the core of our design philosophy. While our cases meet and exceed military standards for 3M (10ft) drops—a height that covers over 99% of real-world accidents—we believe that the quality of protection is far more important than a single, inflated number.

Here’s what truly sets Catalyst's protection apart and why a higher number doesn't always mean a better, safer case:

1. It Starts with Precision Fit: The "No Slosh" Factor

This is the most critical and overlooked aspect of drop protection. A phone case is like a helmet; if it's loose, it doesn't work. Many ultra-high-rated cases are bulky and have a loose, "one-size-fits-all" interior. When you drop them, your phone can actually slosh around inside the case, hitting the inner wall and absorbing a damaging secondary impact.

• The Catalyst Difference: Our cases are engineered with micron-level precision for a perfect, snug fit. When your phone is in a Catalyst case, it becomes one solid unit. This ensures that upon impact, the force is immediately transferred to our shock-absorbing materials, not to your device. There is no "slosh," no secondary impact—just pure, efficient energy dissipation.

2. It's About Smarter Engineering, Not Just More Bulk

Big, bulky cases are easy to make. Smart, slim, protective cases are incredibly difficult. Competitors often achieve higher drop ratings simply by adding excessive bulk, creating a case that is uncomfortable to hold and carry.

• The Catalyst Difference: We use a sophisticated Impact Truss System within the TPU bumper of our cases. This internal ribbing creates pockets of air and a rigid structure that absorbs and deflects shock, similar to the crumple zone in a modern car. This allows us to provide incredible protection in a slim, lightweight profile that feels great in your hand. It's the difference between wearing a bulky, outdated suit of armour and wearing modern, flexible body armour.

3. Our Raised Edges Are Intelligently Designed

Yes, all good cases have raised edges. But again, the quality is in the details. It's not just about having a lip; it's about having the right lip.

• The Catalyst Difference: Our "EdgeGuard" bezels are engineered to the optimal height—high enough to protect your screen and camera lenses from a direct flat-surface impact, but not so high that they interfere with screen protectors or your ability to use edge-to-edge gestures. They are rigid and precisely moulded, so they won't deform or flatten on impact, ensuring your glass never touches the ground.

So, Should We Just Claim a Higher Rating?

No. And we believe this is a matter of trust and transparency (E-E-A-T). We could easily test our cases from higher drops and cherry-pick the successful results to put a bigger number on the box, as many in the industry do. We choose not to.

We test for consistent, reliable, real-world protection. We are confident that our 3 metre (10f)t rating, combined with our precision fit and smart engineering, provides a demonstrably safer and better user experience than a bulky case with a questionable 6 metre (20ft) claim.

When you choose Catalyst, you're not just choosing a number. You're choosing a commitment to engineering excellence, a perfect fit that prevents hidden damage, and a design that protects your phone without ruining its usability. You're choosing smarter protection.

FAQs: The Catalyst Signature Rotating Mute Switch

Q1: What is the Catalyst Signature Rotating Mute Switch, and which cases have it?

A: The Signature Rotating Mute Switch is a patented, iconic feature that was a hallmark of Catalyst cases for the iPhone 14 and all earlier models. It's a small, tactile dial on the side of the case that replaces the difficult-to-access standard mute toggle on the iPhone.

You can find this beloved feature on our classic drop-proof lines like the Influence, Vibe, and Impact Protection series, as well as our legendary Waterproof cases for those generations. It was designed to make muting your phone simple, satisfying, and reliable.

Q2: Why do so many customers love this feature? What are the benefits?

A: Our customers loved the rotating switch for several key reasons, which made it more than just a button—it was an experience:

1. Effortless, One-Handed Use: No more digging your fingernail into a tiny cutout. The rotating dial is easy to turn with a simple flick of your thumb, even with gloves on or when your hands are wet.
2. The Satisfying "Click" (The Fidget Factor): The switch was engineered to provide a distinct, satisfying "click" as it locked into place. This provided clear, tactile feedback so you always knew the status of your phone without looking. Many users told us they loved it simply as a high-quality, built-in "fidget spinner" that felt great to use.
3. Unmatched Durability: The switch was rigorously tested to withstand thousands of rotations, ensuring it would work flawlessly for the entire life of the device.
4. A Watertight Seal (On Waterproof Cases): For our Waterproof series, the rotating switch was a feat of engineering. It created a fully sealed, watertight barrier that protected the mute toggle from water, dust, and debris—a level of protection that simple cutouts could never offer.

Q3: Why is the rotating mute switch a better solution than a standard cutout?

A: It solved a fundamental design flaw in how most cases handle the mute toggle. A simple cutout is often too small, hard to access, and collects dust and lint. Our rotating switch provided a superior solution by offering:

• Accessibility: Easy for people with large fingers or limited dexterity to use.
• Certainty: The tactile click meant no more accidental un-muting in your pocket.
• Protection: It fully covered one of the most exposed openings on the iPhone, enhancing its durability.

Q4: Why don't the newer iPhone cases have the rotating mute switch?

A: As Apple evolves the iPhone's design, so do we. With the introduction of the new "Action Button" on recent iPhone Pro models, the traditional mute toggle was replaced. Our design philosophy is to always create the most seamless and responsive experience for the device's native features. For the newer models, this meant engineering a new, direct-access button solution that provides the best possible interaction with the new Action Button's functionality.

While we've evolved our designs for the latest iPhones, the Signature Rotating Mute Switch remains a classic, fan-favourite feature that represents our long-standing commitment to innovative, user-centric engineering.

FAQs: Drop prevention

Q: I'm always worried about dropping my phone. How does a Catalyst case help prevent drops before they even happen?

A: This is a question we are passionate about, and it's at the core of our design philosophy. While our cases are famous for surviving 10ft (3m) drops, our real goal is to stop the drop from ever occurring. We do this through our integrated Secure Attachment System, which is far superior to any other lanyard solution on the market.

Here’s how it works:

1. Integrated Anchor Point: Unlike other cases, we don't use flimsy inserts or unreliable adhesives. We build a secure lanyard attachment point directly into the corner of the case's structural frame. This provides you with versatile, rock-solid connection points that won't fail.
2. A Lanyard Tested for Extremes: Every Catalyst drop-proof case comes with our complimentary wrist lanyard. We don't just include it; we test it. Each lanyard is pull-tested to 10kg (22 lbs), ensuring it can withstand far more force than a simple snag or slip, keeping your device securely attached to you.
3. A Complete Ecosystem of Accessories (The Crux System): Our four-corner attachment system unlocks a world of secure carrying options to fit your lifestyle:
• Shoulder & Crossbody Straps: Go completely hands-free on a hike, at a concert, or while shopping.
• Ring Stand: A multi-tool that acts as a secure finger grip to prevent slips, and also doubles as a kickstand for watching videos.
• Wallet: Stick on a Wallet fit a couple of credit cards to the back of the clear case & attach the shoulder strap so you can go hands-free anywhere.

Why is the Catalyst system better and more secure than others?

Many other "lanyard cases" use solutions that create weak points. They often rely on:

• Sticky adhesive anchors that can peel off over time.
• Thin plastic inserts that slide into the charging port cutout, putting all the stress on a tiny, fragile piece of film.
• Mechanical plugs that can damage your phone's charging port under force.

Our system is directly integrated into the case's chassis, making it fundamentally more reliable and secure. It's this commitment to real-world security that led CNET to name Catalyst the "Best Lanyard Case" for multiple years. With Catalyst, you're not just buying drop protection; you're buying drop prevention.

FAQs: General Questions

How much drop protection does this case provide?

A: This case provides extreme drop protection that is 5X stronger than the military standard (MIL-STD-810G). We've engineered it with advanced shock-absorbing corners and an internal impact truss system that distributes force away from your device during a fall. While no case can make a phone indestructible, ours is designed to give it the best possible chance of surviving real-world accidents.

Does this case protect the camera lenses and screen?

A: Yes. We've designed a raised, protective bezel around both the camera module and the front screen. This ensures that when you place your phone on a flat surface, the glass on your screen and camera lenses never touches it, preventing everyday scratches and providing crucial clearance during drops.

By focusing on these small but critical details, we ensure that the entire Catalyst experience—from protection to charging—is second to none.

Do I need to buy a separate camera lens protector?

A: For the vast majority of users, a separate camera lens protector is not necessary. Our case features a robust, raised bezel that is precision-engineered to surround the camera bump. This design ensures that when you place your phone on any flat surface, your camera lenses are elevated and never make contact. This provides excellent protection from everyday scratches and impacts.

However, if you still choose to use a third-party camera lens protector, please make sure you pick a slim model that does not protrude beyond the height of our case's protective bezel.

Is the case compatible with all screen protectors?

A: Our case is designed to be compatible with the vast majority of screen protectors. However, for optimal fit and protection, we strongly recommend using a "case-friendly" screen protector that does not extend to the absolute edge of the glass.

This is intentional. Our case's raised lip is engineered to wrap securely around the edge of the screen, which is critical for absorbing shock and protecting your phone during a drop. Screen protectors that go all the way to the edge can interfere with this secure fit, potentially causing the protector to lift, bubble, peel or even compromise the case's drop-proof performance.

Will this case make my phone feel bulky? 

A: Not at all. Our core design philosophy is to balance maximum protection with a slim, comfortable profile. The Influence case is engineered to be remarkably thin for the level of protection it offers, preserving the iPhone's elegant lines without the "brick phone" feeling of other ultra-protective cases.

What materials are used in this case?

A: We use a proprietary blend of premium, impact-absorbing polymers that are chosen for their durability, grip, and resistance to yellowing and scratches. Unlike basic plastic or silicone cases, our materials are designed to maintain their protective qualities and premium feel for the life of your device.

Will my old iPhone case fit my new iPhone case?

A: No, and we strongly advise against trying. The dimensions, camera module size, and button placements are different on each model of iPhone. Our case is precision-engineered from the ground up for a perfect, secure fit.

Is the case easy to install and remove? 

A: Yes, installation is simple and takes less than 30 seconds. The material has the right amount of flexibility to allow for easy installation without ever feeling loose. It's designed for a snug, secure fit that is still easy to remove when you need to.

Will the clear version of this case turn yellow?

A: We have specifically engineered our clear Influence cases with advanced, UV-resistant polymers designed to strongly resist yellowing from sun exposure and environmental factors. While all clear polymers will naturally age over time, our materials are chosen to maintain their clarity far longer than cheaper, standard clear cases.

However, the most common cause of discoloration is not actually "yellowing" from UV light, but staining from prolonged contact with coloured oils, harsh chemicals, or dirt.

How can I prevent my clear case from yellowing or getting discoloured?

A: Following our simple care instructions is the best way to keep your clear case looking pristine for years to come. The key is to avoid prolonged exposure to substances that can stain the material.

We have detailed a full guide in our Care Instructions, but the most important tips are:

• Avoid prolonged contact with: sunscreens, makeup, dark denim dye, and oils.
• Clean regularly: If your case is exposed to any of these, clean it promptly with mild soap and water as described in the instructions.
• Minimize intense, direct sun exposure where possible (e.g., leaving it on a car dashboard for hours).

How do I clean and disinfect my case?

Keeping your Catalyst case clean is simple. We've designed it with durable, high-quality materials that are easy to maintain. Here are our recommended steps for both everyday cleaning and periodic disinfecting.

A: For Everyday Cleaning (Removing Dirt, Dust, and Fingerprints):

• This is the best method for routine maintenance to keep your case looking and feeling fresh.
• Remove Your Phone: For a thorough cleaning, always remove your phone from the case first.
• Use Mild Soap and Water: The safest and most effective method is to wash the case with a soft cloth or sponge using simple dish soap and lukewarm water. This will gently lift away oils, dirt, and grime without harming the case materials.
• Clean the Crevices: For hard-to-reach areas like the button cutouts or charging port opening, use a soft-bristled toothbrush to gently scrub away any stubborn debris.
• Rinse and Dry Thoroughly: Rinse the case completely with clean water to remove any soap residue. Pat it dry with a soft, lint-free towel (like a microfibre cloth) and let it air dry completely before putting your phone back in.

A: For Disinfecting (Killing Germs and Bacteria):

• If you want to ensure your case is hygienically clean, you can safely use a common disinfectant.
• First, Clean the Case: Disinfectants work best on a surface that is already free of dirt and oils. Follow the "Everyday Cleaning" steps above first.
• Use an Isopropyl Alcohol Wipe: The best method is to use a wipe that is pre-saturated with 70% isopropyl alcohol. This concentration is highly effective at killing germs while being perfectly safe for the case materials and any protective coatings.
• Wipe All Surfaces: Gently wipe down all surfaces of the case—inside and out.
• Let it Air Dry: Isopropyl alcohol evaporates very quickly. Simply let the case sit for a minute to air dry completely. There is no need to rinse it off afterwards.

Important Safety Note:

Never use harsh, abrasive chemicals or scrubbing pads on your case. Avoid bleach, solvents, or cleaners containing acetone, as these can permanently damage the materials and finish. Stick to mild soap or 70% isopropyl alcohol for the best and safest results.

By following these steps, you can significantly extend the life and clarity of your case.

Accessory FAQs: Complete Your Protection

Why should I use a Catalyst screen protector with my Catalyst case?

A: Our screen protectors are engineered to work in perfect harmony with our cases, creating a complete, gap-free protection system.

While many screen protectors might fit, ours are precision-cut to be "case-friendly." This means they provide maximum coverage of the viewable screen area while leaving the perfect amount of space at the very edge. This is crucial because it allows the protective lip of the case to grip the phone securely without lifting the corners of the screen protector. This guarantees a perfect, bubble-free fit and ensures the case's drop-proof performance is never compromised.

Pro-Tip for Installation: For the best results, install your phone into the Catalyst case first. You can then use the raised edges of the case as a perfect alignment guide to apply the screen protector, ensuring it will never be bumped or lifted by the case.

Accessory FAQs: Enhance your Case

1. How is the Crossbody Strap different from the wrist lanyard that comes with the case?

A: While the included wrist lanyard is excellent for preventing accidental drops, the Crossbody Strap is designed for a different purpose: secure, all-day, hands-free carrying. It allows you to wear your phone like a small, accessible bag—either over your shoulder or more ergonomically across your body.

What truly sets our Crossbody Strap apart is its focus on durability and security:

• Engineered for Strength: The entire system is built to withstand the rigors of daily use. The thick, braided strap is resistant to tugs and pulls, and all hardware and stitching have been pull-tested to 10kg (22 lbs) to ensure they won't fail under stress.
• Direct Case Connection: The strap attaches directly to the integrated anchor points on your Catalyst case. This is a far more secure method than systems that rely on a sticky adhesive patch, a plug that blocks your charging port, or a single attachment point that concentrates all the force.
• Convenience and Flexibility: The strap features easy-to-use ring carabiners, allowing you to clip it on or off in seconds. This gives you the flexibility to switch between crossbody carrying and a minimalist case whenever you choose.

It's a complete carrying solution, engineered with the same commitment to quality and reliability as our cases.

2. What are the main benefits of using the Ring Stand attachment?

A: The Ring Stand is a versatile, multi-function tool designed to enhance how you use your phone every day. Its two primary benefits are:

A Secure, One-Handed Grip: Slipping your finger through the ring provides a confident and comfortable grip. This makes it much easier and safer to use your phone with one hand, especially when taking photos, texting on the move, or navigating crowded spaces.

A Portable, Built-in Kickstand: The ring features a sturdy hinge that transforms it into a hands-free kickstand. It's perfect for propping up your phone anywhere—on a plane, at your desk, or on a bedside table—to watch videos or take video calls in either vertical or horizontal orientation.

4. Will the Stick-on Wallet work with my case? And will the adhesive cause damage?

A: The wallet uses a strong, reliable 3M™ adhesive that is designed to stay securely attached while also being removable from compatible cases without leaving behind sticky residue.

However, compatibility is key for the best experience. Please review these recommendations before purchasing:

1. Recommended Case Types: The wallet's adhesive is designed for a strong bond with hard, smooth-surfaced cases. It is perfect for our Influence and Impact Protection series. We do not recommend applying it to cases with a flexible or textured back, such as our Vibe or Crux series, as the adhesive will not be able to form a secure, long-lasting bond.
2. Important Note for MagSafe Users: This wallet attaches with an adhesive and is not MagSafe compatible. If you frequently use a MagSafe charger or other MagSafe accessories, this wallet is not the right choice for you, as it will block the magnetic connection.
3. Size Incompatibility: Please note that the wallet will not fit on cases for the iPhone 12 mini or iPhone 13 mini due to the smaller size of these devices.
4. For Best Installation: If you have a compatible case, always prepare the surface by cleaning it with a 70% isopropyl alcohol wipe. This removes any oils or fingerprints and ensures the strongest possible adhesion.

This allows you to securely carry your essential cards. The bundle also includes an adjustable neck strap that can be threaded through the corner attachment points of your case for an alternative hands-free carrying option.

Accessory FAQs: Customize Your Style

1. Why should I use the included lanyard?

The Catalyst lanyard is a simple accessory that adds a huge amount of security and convenience to your daily life. Here’s why our customers love it:

• Prevent Accidental Drops: By securing the lanyard around your wrist, you add an essential layer of security against accidental slips, fumbles, and drops. It’s peace of mind you can feel. It's pull tested to withstand at least a 10kg force.
• Hands-Free Convenience: Free up your hands when you need them most. Whether you're carrying groceries, managing kids, or navigating a crowd, you can keep your phone instantly accessible without having to hold it.
• Ready for Adventure: The lanyard is perfect for travel, hiking, concerts, or any situation where you need to keep your phone secure and ready to capture the moment.