Impact Protection Case (iPhone SE/8/7 Series, 11 Series, X Series): Support Hub

Impact Protection Case: Support Hub

Catalyst Impact Protection Case for iPhone SE/8/7 Series, 11 Series, X Series Owner's Guide

📱 iPhone SE/8/7, 11 Series, X Series

Welcome to the Catalyst family! Your new Impact Protection case is a precision-engineered piece of gear designed to protect your iPhone through every adventure. Following these simple steps will ensure a perfect fit and help you keep your case performing like new for years to come.

📦 Part 1: Flawless Installation

A perfect fit starts with a clean slate. This ensures no dust is trapped and the case seals perfectly.

🧹 Step 1: Prepare Your Device

  • 🧽 Clean thoroughly: Thoroughly clean your device's screen and body with a 70% isopropyl alcohol wipe or a microfiber cloth dabbed in 70% isopropyl alcohol (also known as isopropanol). This removes fingerprints, oils, and dust.
  • 🔍 Detail cleaning: For hard-to-reach areas like speaker grilles, mute switch, and charging ports, use a dry Q-tip dipped in isopropyl alcohol or a soft-bristled brush to gently clear any debris.

💡 FAQ: Why use 70% isopropyl alcohol?

  • It's the most common available alcohol in pharmacies and stores
  • When cleaning electronics, always use a high concentration of isopropyl alcohol to ensure it evaporates quickly and leaves no residue
  • If you're using it as a disinfectant, 70% isopropyl alcohol is more effective than 90% because the higher water content slows evaporation, allowing longer contact time with microorganisms
  • It's compatible with the nanocoatings on your device

📿 Step 2: Attach Your Lanyard (Highly Recommended)

  • ⏰ Timing: It is much easier to attach the included wrist lanyard (or any other Crux System accessory) before you install your phone.
  • 🧷 Pro-Tip: To easily thread the lanyard cord, unwind a paperclip to create a small hook. Use the hook to pull the cord through the attachment point, then loop the lanyard through itself to secure it.
  • 🔗 Prepare accessories: Attach all lanyard attachments that you wish to the case before you install the device.

📱 Step 3: Install Your Device

  • 🔇 Prepare mute switch: Before installing, rotate the mute switch fully clockwise to ensure proper fit.
  • 📏 Insert volume-side first: Always insert the side of your device with the volume buttons first.
  • 🎯 Align carefully: Gently seat that side into the case, ensuring the buttons align correctly.
  • 🔒 Lock it in: Firmly press down on the opposite side and around all four corners. You will hear and feel a distinct "snap" as the device locks securely into the case's frame.
  • 🔄 Test mute dial: After installation, rotate the signature mute dial back and forth to confirm it's working correctly with a tactile "click".

🔧 Part 2: Long-Term Care & Performance

Your case is built to last. A little care will keep it looking and performing its best.

🏗️ Understanding Your Case's Advanced Construction

Your case features a unique dual-layer design. A rigid, crystal-clear polycarbonate (PC) backplate is co-molded with a flexible, shock-absorbing thermoplastic polyurethane (TPU) bumper. This gives you the best of both worlds: a rigid structure to resist impacts and a soft, grippy bumper to absorb shock.

🌟 Safe Cleaning Instructions

  • 🧼 Regular cleaning: Clean your case as needed with a soft cloth, mild soap, and water
  • 🦠 Disinfectant wipes: You can also use most EPA-approved disinfectant wipes (like 70% isopropyl alcohol)
  • 💧 Rinse after disinfecting: If you use a chemical cleaner, we recommend a quick rinse with water afterwards to remove any residue
  • 🚫 Avoid abrasives: Never use rough sponges or harsh scrubbing pads, as they can create micro-scratches

🔧 Deep Cleaning (for tough grime)

  • 📱 Remove your phone: For a thorough cleaning, always remove your phone from the case first
  • 🧼 Use mild soap and water: The safest and most effective method is to wash the case with a soft cloth or sponge using simple dish soap and lukewarm water
  • 🪥 Clean the crevices: For hard-to-reach areas, use a soft-bristled toothbrush to gently scrub away stubborn debris
  • 💨 Rinse and dry thoroughly: Rinse completely with clean water and let air dry completely before reassembling

⚠️ Part 3: Important Considerations

To ensure longevity and optimal performance of your Catalyst Impact Protection Case, please keep the following in mind:

☀️ Minimize UV & Sun Exposure

Just like your own skin, the case materials can be affected by prolonged, intense UV light. To prevent premature yellowing and keep the materials supple, avoid leaving your case in direct, hot sunlight for extended periods.

🌡️ Avoid Extreme Temperatures

Rapid and extreme temperature changes can cause the different materials in the case to expand and contract at different rates. Avoid leaving your case in places like a hot car in the summer or a freezing environment.

🧴 Steer Clear of Harsh Chemicals

The TPU bumper is incredibly durable, but certain chemicals can cause it to discolor or degrade over time. Try to prevent prolonged contact with substances like:

  • Sunscreens with high concentrations of active ingredients
  • Oils (essential oils, certain lotions)
  • Solvents and adhesive removers
  • Mosquito repellents containing DEET

🆘 If Exposed to Chemicals:

Remove the case and wash it with soap and water, then use a microfiber cloth to dry it. Use a 70% isopropyl alcohol wipe to remove oils & fingerprints. It will evaporate and not leave a residue.

📝 A Note on Long-Term Wear

Over years of use and exposure to the elements, the flexible TPU bumper may begin to separate from the rigid PC backplate. Please be assured that even if this occurs, the case's structural integrity and drop-proof protection remain fully intact.

❓ Part 4: Troubleshooting & FAQs

If you encounter any issues or have further questions, consult this section.

🟡 My case looks yellow. Is this normal?

Over time, clear cases made from TPU can exhibit slight yellowing due to UV exposure and natural aging. This is a common characteristic and does not affect the protective qualities.

Solution: To minimize yellowing, follow care instructions regarding UV and sun exposure.

🔘 My buttons feel stiff or unresponsive.

Ensure the case is properly installed and your iPhone is seated correctly. Check for any debris around the buttons. Use a soft brush or compressed air to clean the area.

Solution: If the issue persists, remove your phone, clean the case thoroughly, and reinstall it.

🛡️ Is the case compatible with screen protectors?

Yes, the Catalyst Impact Protection Case is designed to be compatible with most standard screen protectors. We recommend "case-friendly" protectors that don't extend to the absolute edge.

🔌 How do I clean the charging port?

Use a dry, soft-bristled brush to gently remove any lint or debris. Avoid using metal objects or excessive force.

🔋 Can I use wireless charging with the case on?

Yes, the Catalyst Impact Protection Case is fully compatible with wireless charging (Qi and MagSafe).

📋 How do I register my product for warranty?

Register your product on our website to receive full benefits of our warranty program.

Link: catalystcase.com/pages/warranty-registration

🔄 What makes the rotating mute switch special?

The signature rotating mute switch provides effortless one-handed use, satisfying tactile feedback, and enhanced protection compared to standard cutouts.

📏 Will my old iPhone case fit my new iPhone?

No, each case is precision-engineered for specific iPhone models with different dimensions, camera modules, and button placements.

❓ Where can I find more support or contact customer service?

Visit our main support page or contact us via email at support@catalystcase.com.

Link: catalystcase.com/pages/support Email: support@catalystcase.com

🤝 Need More Help?

For additional support, troubleshooting, or to contact our customer service team, we're here to help!