Shipping to Hong Kong: Your Catalyst Adventure Awaits! ✈️

 

Delivery & Import Fees

Estimated Delivery Time: 1–3 business days

Import Taxes & Duties: Not Required

What to Expect

Hong Kong is a free port. All orders shipped from our Hong Kong fulfillment center are exempt from taxes and duties, regardless of value. Delivery is typically handled by SF Express or Hongkong Post (HKP).

For an order of ~$75 USD (~HKD $585):

  • Estimated Tax: HKD $0
  • Customs Duties: HKD $0

What Happens Next

You won’t need to pay any additional charges at delivery. Orders move directly to dispatch and are typically delivered within 1–3 business days.

How to Track Your Order

Once your order ships, you'll receive a Shipping Confirmation Email from us with:

  • Your tracking number
  • A direct link to track your package

You can also view the latest tracking updates anytime by visiting your ➡️Order Status Page: Login to Catalyst Case Account to find Order Status Page

What if my package wasn’t delivered?

If your tracking says "Delivered" but you haven't received it yet, try the following:

  1. Check with neighbors or your building’s mailroom.
  2. Verify your shipping address in the Order Confirmation email.
  3. Wait 1-2 business days — sometimes carriers mark packages early.

If it’s still missing after 2 business days, or if tracking hasn’t updated for 7+ days, contact us: 📧 cs@catalystcase.com

Email Customer Service Team at Catalyst with your order number and we'll investigate with the carrier.

🌱 Our Commitment to Sustainable Shipping 

We believe that fast, reliable shipping shouldn't come at the expense of the planet. That's why we've implemented our "Compact by Design" initiative, using minimal, lightweight packaging that significantly reduces the carbon footprint of every order we ship.

By optimizing the size and weight of our packages, we use less fuel and create less waste, ensuring your gear arrives safely with the smallest possible environmental impact.

Learn more about our Sustainability mission & our efforts to reduce our carbon footprint in our Eco-Smart Shipping.