FAQ for EscapeCapsule®

For iPhone 4 and 4S

1. Is the EscapeCapsule® only designed to work for the iPhone 4/4S?

Yes, the EscapeCapsule is designed so that you can access the functions of the device so it is specifically built for the iPhone 4/4S (including AT&T, Verizon, White iPhone).  It is not designed to work with the iPhone 3/3GS, iPhone 5 or other electronic devices.

2. What functions of the iPhone can I use while inside the EscapeCapsule?

The fully covered case is designed to maintain the functionality of the iPhone so you will be able to use the touchscreen, home, on/off, and volume buttons, make and receive phone calls, listen to music and take photos or videos when using the iPhone inside the EscapeCapsule. 

3. Can I use a screen protector on my iPhone 4/4S with my EscapeCapsule? 

The case is designed to accommodate a screen protector front and back if you choose to use one. However, you will have better response from the touch screen if you use the case without an additional screen protector.  

4. Can I charge my iPhone 4/4S from inside the EscapeCapsule? 

No, in order to access the 30 pin dock to charge your iPhone 4/4S, you must remove your iPhone from the case first.  The case has been designed so that it is quick and easy to remove your iPhone.

5. Can you tell me more about the waterproof rating on the EscapeCapsule for iPhone 4/4S? 

The EscapeCapsule for iPhone 4/4S is designed to meet or exceed the IPX8 waterproof rating at 2 Meters for 30 minutes. As part of our quality control processes, we pressure test every unit for 30 minutes at 2 meters deep. Each EscapeCapsule that we ship must pass our stringent internal test before we ship it to you.

When properly assembled, we are certain the EscapeCapsule will perform flawlessly in any wet environment, from hanging out in and around the pool to staying connected in the middle of a Typhoon. However, it is important to be reasonable in how you utilize this case to protect your iPhone from water. It is not recommended for extended periods of submersion for activities such as snorkeling, scuba diving, or surfing in heavy waves. To avoid disappointment, we advise you to use your EscapeCapsule responsibly.  

6. How can I tell if the EscapeCapsule is sealed watertight when I close it?

The most important design element of the EscapeCapsule is the fact that the entire outer shell is crystal clear. This allows you to clearly see the edge of the o-ring as it seals against the main housing, confirm that it has made contact with he housing and is compressed. If there is any small grain of sand or hair that might disrupt the seal of the o-ring, this will be obvious from a visual inspection of the case before you take it into the water. This ability to visually inspect the seal will allow you to confidently take your iPhone with you everywhere. 

Before using the EscapeCapsule for the first time, you should read and follow all instructions on how to install, operate and properly maintain your case. These are available on our website.  

7. What can I expect in terms of sound quality when making a phone call? 

Your iPhone will be fully covered inside a polycarbonate shell with thin membranes that allow the transfer of sound in and out of the case. You will be heard clearly and can clearly hear others through the case. You can also make hands-free calls using your Apple headphones or a bluetooth headset.  

8. How can I find out more about new products and accessories? 

We will be offering new accessories to outfit your EscapeCapsule and new products for other electronic devices. Please visit our website to check for new updates or join our mailing list to stay informed about our new products.

9. What payment forms do you accept?

We use PayPal to securely process payments in 190 countries and regions.  You can use Visa, MasterCard, or American Express to make payments through PayPal.  Debit cards displaying a MasterCard, Visa or American Express logo are accepted too.  A debit or credit card can be registered to only one PayPal account at a time. You may have some problems using your credit card if it is issued in another country than where you opened your PayPay account. For security reasons, you can only add a card issued in the country where you opened your PayPal account.

10. What happens once I place my order?

After you complete your order, you will receive an email from orders@labworks-id.com within 1-3 business days confirming that it has been shipped and providing a tracking number with Hong Kong Post.  The Hong Kong Postal service ships internationally and packages usually arrive within 6-10 calendar days to most destinations.  We are using a service from AfterShip that will automatically send you email notifications so that you can follow its delivery status.  Please visit our Shipping page for more information