Influence Case (Thermo-Flow) Support: Instructions & FAQ

Catalyst Influence Case for iPhone 17 Pro & iPhone 17 Pro Max Owner's Guide

Welcome to the Catalyst family! Your new Influence case is a precision-engineered piece of gear designed to protect your iPhone through every adventure. Following these simple steps will ensure a perfect fit and help you keep your case performing like new for years to come.

Part 1: Flawless Installation

A perfect fit starts with a clean slate. This ensures no dust is trapped and the case seals perfectly.

Step 1: Prepare Your Device

Thoroughly clean your device's screen and body with a 70% isopropyl alcohol wipe or a microfiber cloth dabbed in 70% isopropyl alcohol (also known as isopropanol). This removes fingerprints, oils, and dust.
For hard-to-reach areas like speaker grilles, mute switch, and charging ports, use a dry Q-tip dipped in isopropyl alcohol or a soft-bristled brush to gently clear any debris.

FAQ: Why use 70% isopropyl alcohol?

It’s the most common available alcohol in pharmacies and stores.
When cleaning electronics, always use a high concentration of isopropyl alcohol to ensure it evaporates quickly and leaves no harmful residues.
If you’re using it as a disinfectant, 70% isopropyl alcohol is a more effective disinfectant than 90% because the higher water content slows the alcohol's evaporation, allowing for longer contact time with microorganisms, which is necessary for it to penetrate cell walls and effectively denature proteins and kill bacteria.
If you need to clean your device, then use 70% isopropyl alcohol as that is compatible with the nano-coatings on the device.

FAQ: What about ethyl alcohol or ethanol?

Isopropyl alcohol has a lower polarity than ethanol, making it slightly better at dissolving oils and adhesives.

FAQ: How would I clean & disinfect the case?

Isopropyl alcohol has a lower polarity than ethanol, making it slightly better at dissolving oils and adhesives.

Step 2: Attach Your Lanyard (Highly Recommended)

It is much easier to attach the included wrist lanyard (or any other Crux System accessory) before you install your phone.
Pro-Tip: To easily thread the lanyard cord, unwind a paperclip to create a small hook. Use the hook to pull the cord through the attachment point, then loop the lanyard through itself to secure it.
Attach all lanyard attachments that you wish to the case before you install the device.

Step 3: Install Your Device

Insert Volume-Side First: Always insert the side of your device with the volume buttons first.
Align and Press: Gently seat that side into the case, ensuring the buttons align correctly.
Lock It In: Firmly press down on the opposite side and around all four corners. You will hear and feel a distinct "snap" as the device locks securely into the case's frame. Run your finger along the entire edge to ensure it is perfectly seated.

Part 2: Long-Term Care & Performance

Your case is built to last. A little care will keep it looking and performing its best.

Understanding Your Case's Advanced Construction:

Your case features a unique dual-layer design. A rigid, crystal-clear polycarbonate (PC) backplate is co-moulded with a flexible, shock-absorbing thermoplastic polyurethane (TPU) bumper. This gives you the best of both worlds: a rigid structure to resist impacts and a soft, grippy bumper to absorb shock.

Safe Cleaning Instructions:

Regular Cleaning: Clean your case as needed with a soft cloth, mild soap, and water.
You can also use most EPA-approved disinfectant wipes (like 70% isopropyl alcohol).
Rinse After Disinfecting: If you use a chemical cleaner, we recommend a quick rinse with water afterwards to remove any residue.
Avoid Abrasives: Never use rough sponges or harsh scrubbing pads, as they can create micro-scratches.

How to Protect Your Case from Environmental Factors:

To maintain the integrity and clarity of your case for years to come, it's best to minimize exposure to harsh environmental factors that can accelerate the natural aging process of any polymer.

☀️ Minimize UV & Sun Exposure: Just like your own skin, the case materials can be affected by prolonged, intense UV light. To prevent premature yellowing and keep the materials supple, avoid leaving your case in direct, hot sunlight for extended periods (e.g., on a car dashboard).
🌡️ Avoid Extreme Temperatures: Rapid and extreme temperature changes can cause the different materials in the case to expand and contract at different rates. Avoid leaving your case in places like a hot car in the summer or a freezing environment for long durations.
🧴 Steer Clear of Harsh Chemicals: The TPU bumper is incredibly durable, but certain chemicals can cause it to discolour or degrade over time. Try to prevent prolonged contact with substances like:

Sunscreens (especially those with high concentrations of active ingredients)
Oils (e.g., essential oils, certain lotions)
Solvents and adhesive removers (like Goo Gone™)
Mosquito repellents containing DEET

If exposed to any of these chemicals, you can remove the case and wash it with soap and water, then use a microfiber cloth to dry it. Then use a 70% isopropyl alcohol wipe or a microfiber cloth with 70% isopropyl alcohol to remove oils & fingerprints. It will evaporate and not leave a residue.
Avoid flexing the case when it’s off the device.

To remove the case, pop it out at one of the bottom corners, run your finger along the edge of it & pop off the next closest corner at the bottom, then you can remove the case.

A Note on Long-Term Wear:

Over years of use and exposure to the elements, it is possible for the flexible TPU bumper to begin to separate from the rigid PC backplate, if you expose it to environmental conditions. Please be assured that even if this occurs, the case's structural integrity and drop-proof protection remain fully intact, as the TPU frame continues to provide a secure, shock-absorbing bumper.

These cases feature Thermo-Flow™ vents to allow air flow into the case when charging to prevent heat buildup, which helps to preserve the battery life. These vents located at the corners of the case may need to be cleared of dust buildup periodically. You can remove the case from the device and washed with soap and water and 70% isopropyl alcohol to remove oils, fingerprints. If there is dirt accumulated or the vents are clogged, you can use a Q-tip or a toothbrush to clean in the crevices of the vents. You can also use a can of compressed air to blow through the vents to remove dirt and dust.

FAQs: Beyond the Numbers Game

Q: Many cases claim high drop-proof ratings (10ft, 18ft, 20ft). How is Catalyst's protection different or better, even if some competitors claim a higher number?

A: That is the most important question a smart customer can ask, and it gets to the core of our design philosophy. While our cases meet and exceed military standards for 10ft (3m) drops—a height that covers over 99% of real-world accidents—we believe that the quality of protection is far more important than a single, inflated number.

Here’s what truly sets Catalyst's protection apart and why a higher number doesn't always mean a better, safer case:

1. It Starts with Precision Fit: The "No Slosh" Factor

This is the most critical and overlooked aspect of drop protection. A phone case is like a helmet; if it's loose, it doesn't work. Many ultra-high-rated cases are bulky and have a loose, "one-size-fits-all" interior. When you drop them, your phone can actually slosh around inside the case, hitting the inner wall and absorbing a damaging secondary impact.

The Catalyst Difference: Our cases are engineered with micron-level precision for a perfect, snug fit. When your phone is in a Catalyst case, it becomes one solid unit. This ensures that upon impact, the force is immediately transferred to our shock-absorbing materials, not to your device. There is no "slosh," no secondary impact—just pure, efficient energy dissipation.

2. It's About Smarter Engineering, Not Just More Bulk

Big, bulky cases are easy to make. Smart, slim, protective cases are incredibly difficult. Competitors often achieve higher drop ratings simply by adding excessive bulk, creating a case that is uncomfortable to hold and carry.

The Catalyst Difference: We use a sophisticated Impact Truss System within the TPU bumper of our cases. This internal ribbing creates pockets of air and a rigid structure that absorbs and deflects shock, similar to the crumple zone in a modern car. This allows us to provide incredible protection in a slim, lightweight profile that feels great in your hand. It's the difference between wearing a bulky, outdated suit of armour and wearing modern, flexible body armour.

3. Our Raised Edges Are Intelligently Designed

Yes, all good cases have raised edges. But again, the quality is in the details. It's not just about having a lip; it's about having the right lip.

The Catalyst Difference: Our "EdgeGuard" bezels are engineered to the optimal height—high enough to protect your screen and camera lenses from a direct flat-surface impact, but not so high that they interfere with screen protectors or your ability to use edge-to-edge gestures. They are rigid and precisely moulded, so they won't deform or flatten on impact, ensuring your glass never touches the ground.

So, Should We Just Claim a Higher Rating?

No. And we believe this is a matter of trust and transparency (E-E-A-T). We could easily test our cases from higher drops and cherry-pick the successful results to put a bigger number on the box, as many in the industry do. We choose not to.

We test for consistent, reliable, real-world protection. We are confident that our 10ft rating, combined with our precision fit and smart engineering, provides a demonstrably safer and better user experience than a bulky case with a questionable 20ft claim.

When you choose Catalyst, you're not just choosing a number. You're choosing a commitment to engineering excellence, a perfect fit that prevents hidden damage, and a design that protects your phone without ruining its usability. You're choosing smarter protection.

FAQs: Catalyst Thermo-Flow™ System

Q1: How does the new Thermo-Flow™ System in the Influence case actually work?

A: The Thermo-Flow™ System is an innovative cooling solution engineered directly into the case design. It's based on a principle called passive convection.

Here’s the simple breakdown:

Heat Rises: When you use your iPhone intensively or charge it, the processor and battery generate heat. This hot air naturally wants to rise and escape.
Vents Provide an Escape Route: Traditional cases trap this heat against the back of your phone. Our four corner vents act like chimneys, giving that hot air a direct path to exit the case.
Cool Air is Drawn In: As the hot air escapes, it creates a slight pressure difference, which helps draw cooler, ambient air in through the same vents, creating a continuous cycle of passive airflow. This "air gap" between the case and your device is crucial for preventing heat buildup.

It’s a simple, effective, and silent way to help your iPhone breathe, especially during demanding tasks.

Q2: Why is keeping my iPhone cool so important? I've noticed it gets hot in other cases.

A: You're right to be concerned. Excessive heat is one of the biggest enemies of modern electronics. When your iPhone overheats, two negative things happen:

Performance Throttling: To protect itself, your iPhone will automatically slow down its processor. This is why you might experience lag, stuttering, or slower performance when your phone is hot.
Long-Term Battery Degradation: Heat is the number one cause of premature battery aging. Consistently exposing your battery to high temperatures permanently reduces its ability to hold a full charge.

Our Thermal Vent System is designed to directly combat these issues, helping to maintain peak performance and preserve your battery's long-term health.

Q3: Are four small corner vents really enough to make a difference?

A: Yes, and their placement is highly strategic. Our engineers identified that the corners are the most effective areas to promote airflow without compromising the structural integrity needed for our 10ft drop protection.

Think of it like cracking four windows in a hot car instead of just one. It creates a much more efficient cross-flow of air. While the effect is subtle, it's designed to prevent heat from reaching critical levels during peak usage, like a long gaming session or while using MagSafe charging in a warm environment.

Q4: Can I use a fan to actively cool my phone through the vents?

A: While the vents are designed for passive cooling, you absolutely can use them for active cooling. Pointing a small desk fan or any source of moving air toward the back of the case will significantly enhance the cooling effect. The vents will channel that moving air directly over the back of your iPhone, dissipating heat much faster than in a non-vented case. This is a great trick for power users who are gaming or rendering video.

Q5: Does the MagSafe charging still work perfectly with the vents?

A: Yes, 100%. In fact, the system is designed to improve the MagSafe experience. One of the main sources of heat is wireless charging. Our vents allow the heat generated by the MagSafe coils (in both the charger and the phone) to escape, leading to a more efficient and cooler charging cycle, which is better for your battery. The embedded neodymium magnet ring ensures a perfect, ultra-strong alignment every time, completely independent of the vent system.

Q6: Do the vents compromise the case's drop protection or let in a lot of dust?

A: Not at all. This was a primary focus of our engineering team.

Protection: The case's main structure is a rigid polycarbonate sheet co-moulded with shock-absorbing TPU. The vents are placed in areas that do not affect the case's ability to withstand 10ft (3m) drops. The corners remain fully protected.
Dust: The vents are small and designed to promote air circulation, not to be wide-open ports. While it's always a good idea to clean your case periodically, the design does not significantly increase the amount of dust that gets inside compared to the standard openings for speakers and ports on any case.

FAQs: Why are Permanently Embedded Magnets better?

1. How are Catalyst MagSafe cases different?

This is a key engineering upgrade we're very proud of. For our iPhone 16 and 17 series cases, we've introduced a new Embedded Magnet System.

Instead of using an adhesive to attach the magnetic ring to the case (the method used for iPhone 15 and earlier), we now embed the magnets directly into a thin, rigid polycarbonate (PC) layer during the manufacturing process. This creates a single, solid piece with no seams.

2. What are the benefits of this new Embedded Magnet System?

This new system is superior in three critical ways:

Absolute Durability: Because the magnets are physically embedded, they are permanently sealed and protected. This makes it impossible for the magnetic ring to ever peel, warp, or detach from the case—a common failure point in cases that use simple adhesives.
Stronger, More Consistent Connection: This method allows for a more precise and stable placement of the magnets, resulting in a stronger, more reliable magnetic lock with your MagSafe accessories. MagSafe uses magnets to ensure the charging coils are perfectly aligned. When properly aligned, the charging efficiency is maximized, leading to faster charging speeds.
A Flawless, Seamless Finish: The back of the case is perfectly smooth, with no ridges or edges from a glued-on ring. This not only feels better in your hand but also prevents the ring from getting snagged or scratched.
Showcase your Apple logo: While other cases obstruct the view, our MagSafe ring is perfectly positioned to frame the Apple logo, not hide it. Your iPhone's iconic design remains fully visible, just as it was intended.

It’s a more sophisticated manufacturing process, but we believe it’s the right way to guarantee the best performance and durability for the life of your device.

FAQs: True Sound Acoustics

Q1: What is True Sound Acoustics™ and how does it make the sound louder?

A: True Sound Acoustics™ is Catalyst's exclusive, patented system for improving your iPhone's audio. It works in two simple ways:

It Redirects the Sound: Instead of firing downwards, your iPhone's audio is channelled through precisely engineered ports on the front of the case. This directs the sound straight at you, where you can actually hear it.
It Acts Like a Mini-Amplifier: By focusing the sound waves, our design creates a natural amplification effect. This makes your audio up to 30% louder than a standard case, without using any extra battery power. It's like cupping your hand to your phone, but built right into the case.

Q2: How does this system improve my phone calls, especially on FaceTime or speakerphone?

A: This is where the technology truly shines. Our design does something no other drop-proof case does: it isolates the speakers from the microphones.

Here's why that's a game-changer: Your iPhone uses multiple microphones, and a technology called "beamforming" to cancel out background noise. In a normal case, the sound from your own speakers can "leak" into the microphone, confusing the system.

Our True Sound Acoustics system creates a barrier. The iPhone's AI can now easily distinguish your voice from all other sounds, including its own speaker output. The result is a dramatic reduction in echo and background noise, making your voice sound crystal clear to the person on the other end. It's a huge benefit for important calls, meetings, and anyone who relies on speakerphone.

Q3: Is this just for calls, or does it work for music and videos too?

A: It enhances all audio. For music and videos, you'll immediately notice that the sound is louder, fuller, and more immersive because it's being directed at you. For gaming, you'll hear sound effects with better clarity and directionality. For GPS navigation in the car, voice prompts will be clearer and easier to understand over road noise.

There are multiple benefits to this feature that is only available in Catalyst cases:

The audio becomes significantly louder and clearer for you, the user. It creates a personal sound-stage effect, making everything from speakerphone calls to TikTok videos more immersive and easier to hear, especially in noisy environments. It's like having mini front-facing speakers.
When holding your phone horizontally to watch a movie or play a game, your hands naturally cover and muffle the bottom-firing speakers. Forward-facing audio ports solve this problem completely. They channel the sound out the front of the case, ensuring you get rich, unobstructed stereo audio for a more engaging and competitive experience. You'll never have to cup your hand around the speaker again.
For hands-free calls, forward-facing audio makes a huge difference. It focuses the other person's voice directly at you instead of projecting it down into the table or your lap. This makes conversations clearer and more intelligible, reducing the need to ask, "What did you say?" and making speakerphone a more viable and professional option.

Q4: Will this feature make the case bulky or compromise its drop protection?

A: Not at all. This is the core of Catalyst's engineering expertise. The acoustic channels are integrated directly into the case's structure without adding any significant bulk. The case still meets or exceeds military-grade drop-proof standards (10ft / 3m), ensuring that you get superior audio and superior protection in one slim, lightweight design.

Q5: Is this feature available on all Catalyst cases?

A: Our True Sound Acoustics and Forward-Facing Audio are signature feature of our premium drop-proof lines, including the Influence and Vibe series for recent iPhone models. WE also feature this in all our waterproof cases. Please check the specific product page to confirm if the case you are interested in includes this technology.

FAQs: Drop prevention

Q: I'm always worried about dropping my phone. How does a Catalyst case help prevent drops before they even happen?

A: This is a question we are passionate about, and it's at the core of our design philosophy. While our cases are famous for surviving 10ft (3m) drops, our real goal is to stop the drop from ever occurring. We do this through our integrated Secure Attachment System, which is far superior to any other lanyard solution on the market.

Here’s how it works:

Four Integrated Anchor Points: Unlike other cases, we don't use flimsy inserts or unreliable adhesives. We build four secure lanyard attachment points directly into the corners of the case's structural frame. This provides you with versatile, rock-solid connection points that won't fail.
A Lanyard Tested for Extremes: Every Catalyst drop-proof case comes with our complimentary wrist lanyard. We don't just include it; we test it. Each lanyard is pull-tested to 10kg (22 lbs), ensuring it can withstand far more force than a simple snag or slip, keeping your device securely attached to you.
A Complete Ecosystem of Accessories (The Crux System): Our four-corner attachment system unlocks a world of secure carrying options to fit your lifestyle:

Shoulder & Crossbody Straps: Go completely hands-free on a hike, at a concert, or while shopping.
Ring Stand: A multi-tool that acts as a secure finger grip to prevent slips, and also doubles as a kickstand for watching videos.
Carabiner: Clip your phone securely to a backpack, belt loop, or climbing harness for instant access without the risk.

Why is the Catalyst system better and more secure than others?

Many other "lanyard cases" use solutions that create weak points. They often rely on:

Sticky adhesive anchors that can peel off over time.
Thin plastic inserts that slide into the charging port cutout, putting all the stress on a tiny, fragile piece of film.
Mechanical plugs that can damage your phone's charging port under force.

Our system is directly integrated into the case's chassis, making it fundamentally more reliable and secure. It's this commitment to real-world security that led CNET to name Catalyst the "Best Lanyard Case" for multiple years. With Catalyst, you're not just buying drop protection; you're buying drop prevention.

FAQs: Why are Aluminium Buttons Better?

Q1: What makes the aluminium buttons on Catalyst cases special?

A: We believe the buttons are a critical part of your daily interaction with your phone, so we engineered them to be a premium experience. Instead of using simple plastic or moulded-in TPU buttons, we use solid, CNC-machined aluminium.

This offers three distinct advantages:

Unmatched Responsiveness: Aluminium is far more rigid than plastic. This means when you press the button, 100% of the force is transferred directly to the button on your device, providing a crisp, immediate, and satisfying "click." There's no mushiness or lag.
Superior Tactile Feedback: You can truly feel the quality. The cool touch of the metal and the precise engineering provide a level of tactile feedback that plastic simply can't replicate.
Premium Look and Durability: The machined aluminium buttons give the case a high-end, finished look that matches the industrial design of your iPhone. They are also incredibly durable and won't wear down or become less responsive over time.

2. Does this case work with the iPhone 17 Action Button?

A: Absolutely. Our case is engineered with a highly responsive, machined aluminium button that provides a satisfying, tactile "click" every time. It perfectly transmits the force to the Action Button, ensuring you get reliable performance without the mushy or unresponsive feel common in cases with plastic buttons.

It's a small detail that makes a huge difference in how your device feels to use every single day.

FAQs: How does the Camera Control Button work?

Q1: How does Catalyst handle the new iPhone Camera Control button?

A: This is a perfect example of our "quality over compromise" design philosophy.

Our approach is to provide the most reliable, responsive, and durable way to interact with this new feature.

Our case features a multi-component Capacitive Touch Pass-Through Button. Here’s what that means and why it's a better solution:

It's Built Like the iPhone's Button: We constructed our button the same way Apple constructed theirs. It uses a 9H scratch-resistant glass surface for effortless, low-friction swiping, just like the real thing.
Lag-Free, Direct Connection: Under the glass is a flexible, conductive pad that directly transmits the capacitive touch from your finger to the phone's button. This means there is zero lag. Your swipes and taps are registered instantly, which is critical for capturing the perfect shot.
Engineered for Endurance: A common failure point in other cases is the mechanical button or thin overlay they use for this feature. These can stick, degrade, or lose responsiveness over time, especially after a drop. Our pass-through system has no moving parts to break and is protected by our case's raised edges, ensuring it will be just as responsive on day one as it is on day one thousand.

While some cases may offer a simple mechanical "button-on-a-button," we chose to engineer a more sophisticated solution that guarantees a lifetime of flawless, lag-free performance for serious photographers.

Q2: Some competitors have a physical, integrated button for Camera Control. Why did Catalyst choose a different approach?

A: That's a great question, and it comes down to our commitment to long-term reliability. We prototyped and tested numerous designs. What we found in our lifecycle and drop testing is that these small, complex moving parts can be a point of failure.

Our Capacitive Touch Pass-Through design eliminates this risk entirely. By creating a direct, non-mechanical link to the phone's native button, we ensure the most durable and consistently responsive experience possible. We believe that for a feature as important as camera control, long-term reliability is not something you should have to compromise on. We chose the path that guarantees the best performance for the entire life of your device.

FAQs: The New Catalyst Pro-Port™ System

Q1: I've had issues with charging ports on other cases being too small. How does the port on the new iPhone 17 case address this?

A: We are obsessed with the details, and that includes ensuring universal compatibility. For our new iPhone 17 series cases, we've engineered what we call the Pro-Port™.

The Pro-Port™ features an expanded and redesigned charge port opening that is precision-milled to comfortably accommodate a wide range of third-party charging cables, including popular brands like Anker and Belkin, as well as the official Apple cable. We've increased the clearance on all sides to ensure an easy, secure connection every time, without ever needing to remove the case.

Q2: How did Catalyst develop the new Pro-Port™ design?

A: Our design process is driven by a commitment to continuous improvement and direct feedback from our community of users. We actively listen to what our customers need for real-world use.

For the iPhone 17 series, we analysed a wide array of popular USB-C cables and accessories to understand their dimensions. We then used this data to engineer a port with optimized geometry that maximizes compatibility while maintaining the structural integrity needed for our 10ft drop protection. It's a direct result of listening to our users and investing in the engineering to create a better, more seamless experience.

Q3: Some cases can be unstable and rock on a flat surface. How does the new Catalyst case sit on a desk?

A: That's an excellent point, and we've addressed it completely. The new Pro-Port™ system is designed to be perfectly flush with the base of the case. This creates a stable, flat foundation, so your phone will not rock or wobble when you're using it on a desk or table. This also ensures full compatibility with accessories like ring grips or stands that require a flat mounting surface.

Q4: Why is a well-designed charging port so important?

A: We believe a premium case should enhance your phone's usability, not hinder it. A perfectly designed port means:

Total Convenience: You can confidently use virtually any high-quality USB-C cable without the frustration of a poor fit.
Full Protection: You never have to remove your case to charge, which is when accidental drops are most likely to happen.
Seamless Experience: It's a small detail that ensures your daily interaction with your device is smooth, easy, and frustration-free. It just works, every time.

FAQs: General Questions

How much drop protection does this case provide?

A: This case provides extreme drop protection that is 5X stronger than the military standard (MIL-STD-810G). We've engineered it with advanced shock-absorbing corners and an internal impact truss system that distributes force away from your device during a fall. While no case can make a phone indestructible, ours is designed to give it the best possible chance of surviving real-world accidents.

Does this case protect the camera lenses and screen?

A: Yes. We've designed a raised, protective bezel around both the camera module and the front screen. This ensures that when you place your phone on a flat surface, the glass on your screen and camera lenses never touches it, preventing everyday scratches and providing crucial clearance during drops.

By focusing on these small but critical details, we ensure that the entire Catalyst experience—from protection to charging—is second to none.

Do I need to buy a separate camera lens protector?

A: For the vast majority of users, a separate camera lens protector is not necessary. Our case features a robust, raised bezel that is precision-engineered to surround the camera bump. This design ensures that when you place your phone on any flat surface, your camera lenses are elevated and never make contact. This provides excellent protection from everyday scratches and impacts.

However, if you still choose to use a third-party camera lens protector, please make sure you pick a slim model that does not protrude beyond the height of our case's protective bezel.

Is the case compatible with all screen protectors?

A: Our case is designed to be compatible with the vast majority of screen protectors. However, for optimal fit and protection, we strongly recommend using a "case-friendly" screen protector that does not extend to the absolute edge of the glass.

This is intentional. Our case's raised lip is engineered to wrap securely around the edge of the screen, which is critical for absorbing shock and protecting your phone during a drop. Screen protectors that go all the way to the edge can interfere with this secure fit, potentially causing the protector to lift, bubble, peel or even compromise the case's drop-proof performance.

Will this case make my phone feel bulky?

A: Not at all. Our core design philosophy is to balance maximum protection with a slim, comfortable profile. The Influence case is engineered to be remarkably thin for the level of protection it offers, preserving the iPhone's elegant lines without the "brick phone" feeling of other ultra-protective cases.

What materials are used in this case?

A: We use a proprietary blend of premium, impact-absorbing polymers that are chosen for their durability, grip, and resistance to yellowing and scratches. Unlike basic plastic or silicone cases, our materials are designed to maintain their protective qualities and premium feel for the life of your device.

Will my old iPhone case for another device fit my new iPhone?

A: No, and we strongly advise against trying. The dimensions, camera module size, and button placements (especially the new Camera Control) are different on the iPhone 17 Pro & Pro Max. Our case is precision-engineered from the ground up for a perfect, secure fit on the iPhone 17 Pro and Pro Max only.

Is the case easy to install and remove?

A: Yes, installation is simple and takes less than 30 seconds. The material has the right amount of flexibility to allow for easy installation without ever feeling loose. It's designed for a snug, secure fit that is still easy to remove when you need to.

Is the case fingerprint resistant?

A: Yes. We specifically designed the Influence case to combat fingerprints and smudges. The back of the case features a subtle, micro-etched texture that diffuses oils and prevents fingerprints from accumulating. This ensures your case maintains its clean, premium look without constant wiping, keeping both your case and the colour of your iPhone looking their best.

Will the clear version of this case turn yellow?

A: We have specifically engineered our clear Influence cases with advanced, UV-resistant polymers designed to strongly resist yellowing from sun exposure and environmental factors. While all clear polymers will naturally age over time, our materials are chosen to maintain their clarity far longer than cheaper, standard clear cases.

However, the most common cause of discoloration is not actually "yellowing" from UV light, but staining from prolonged contact with coloured oils, harsh chemicals, or dirt.

How can I prevent my clear case from yellowing or getting discoloured?

A: Following our simple care instructions is the best way to keep your clear case looking pristine for years to come. The key is to avoid prolonged exposure to substances that can stain the material.

We have detailed a full guide in our Care Instructions, but the most important tips are:

Avoid prolonged contact with: sunscreens, makeup, dark denim dye, and oils.
Clean regularly: If your case is exposed to any of these, clean it promptly with mild soap and water as described in the instructions.
Minimize intense, direct sun exposure where possible (e.g., leaving it on a car dashboard for hours).
By following these steps, you can significantly extend the life and clarity of your case.

How do I clean and disinfect my case?

Keeping your Catalyst case clean is simple. We've designed it with durable, high-quality materials that are easy to maintain. Here are our recommended steps for both everyday cleaning and periodic disinfecting.

A: For Everyday Cleaning (Removing Dirt, Dust, and Fingerprints):

This is the best method for routine maintenance to keep your case looking and feeling fresh.

Remove Your Phone: For a thorough cleaning, always remove your phone from the case first.
Use Mild Soap and Water: The safest and most effective method is to wash the case with a soft cloth or sponge using simple dish soap and lukewarm water. This will gently lift away oils, dirt, and grime without harming the case materials.
Clean the Crevices: For hard-to-reach areas like the button cutouts or charging port opening, use a soft-bristled toothbrush to gently scrub away any stubborn debris.
Rinse and Dry Thoroughly: Rinse the case completely with clean water to remove any soap residue. Pat it dry with a soft, lint-free towel (like a microfiber cloth) and let it air dry completely before putting your phone back in.

A: For Disinfecting (Killing Germs and Bacteria):

If you want to ensure your case is hygienically clean, you can safely use a common disinfectant.

First, Clean the Case: Disinfectants work best on a surface that is already free of dirt and oils. Follow the "Everyday Cleaning" steps above first.
Use an Isopropyl Alcohol Wipe: The best method is to use a wipe that is pre-saturated with 70% isopropyl alcohol. This concentration is highly effective at killing germs while being perfectly safe for the case materials and any protective coatings.
Wipe All Surfaces: Gently wipe down all surfaces of the case—inside and out.
Let it Air Dry: Isopropyl alcohol evaporates very quickly. Simply let the case sit for a minute to air dry completely. There is no need to rinse it off afterwards.

Important Safety Note:

Never use harsh, abrasive chemicals or scrubbing pads on your case. Avoid bleach, solvents, or cleaners containing acetone, as these can permanently damage the materials and finish. Stick to mild soap or 70% isopropyl alcohol for the best and safest results.

By focusing on these small but critical details, we ensure that the entire Catalyst experience—from protection to charging—is second to none.

Accessory FAQs: Complete Your Protection

Why should I use a Catalyst screen protector with my Catalyst case?

A: Our screen protectors are engineered to work in perfect harmony with our cases, creating a complete, gap-free protection system.

While many screen protectors might fit, ours are precision-cut to be "case-friendly." This means they provide maximum coverage of the viewable screen area while leaving the perfect amount of space at the very edge. This is crucial because it allows the protective lip of the case to grip the phone securely without lifting the corners of the screen protector. This guarantees a perfect, bubble-free fit and ensures the case's drop-proof performance is never compromised.

Pro-Tip for Installation: For the best results, install your phone into the Catalyst case first. You can then use the raised edges of the case as a perfect alignment guide to apply the screen protector, ensuring it will never be bumped or lifted by the case.

Accessory FAQs: Enhance your Case

1. How is the Crossbody Strap different from the wrist lanyard that comes with the case?

A: While the included wrist lanyard is excellent for preventing accidental drops, the Crossbody Strap is designed for a different purpose: secure, all-day, hands-free carrying. It allows you to wear your phone like a small, accessible bag—either over your shoulder or more ergonomically across your body.

What truly sets our Crossbody Strap apart is its focus on durability and security:

Engineered for Strength: The entire system is built to withstand the rigors of daily use. The thick, braided strap is resistant to tugs and pulls, and all hardware and stitching have been pull-tested to 10kg (22 lbs) to ensure they won't fail under stress.
Direct Case Connection: The strap attaches directly to the integrated anchor points on your Catalyst case. This is a far more secure method than systems that rely on a sticky adhesive patch, a plug that blocks your charging port, or a single attachment point that concentrates all the force.
Convenience and Flexibility: The strap features easy-to-use ring carabiners, allowing you to clip it on or off in seconds. This gives you the flexibility to switch between crossbody carrying and a minimalist case whenever you choose.

It's a complete carrying solution, engineered with the same commitment to quality and reliability as our cases.

2. What are the main benefits of using the Ring Stand attachment?

A: The Ring Stand is a versatile, multi-function tool designed to enhance how you use your phone every day. Its two primary benefits are:

A Secure, One-Handed Grip: Slipping your finger through the ring provides a confident and comfortable grip. This makes it much easier and safer to use your phone with one hand, especially when taking photos, texting on the move, or navigating crowded spaces.

A Portable, Built-in Kickstand: The ring features a sturdy hinge that transforms it into a hands-free kickstand. It's perfect for propping up your phone anywhere—on a plane, at your desk, or on a bedside table—to watch videos or take video calls in either vertical or horizontal orientation.

3. What makes the Premium Carabiner Attachment different from a standard one?

A: Our Premium Carabiner is an integrated system, engineered for a seamless and secure connection to your Catalyst case. Unlike a standard clip, our attachment is custom-built to fit perfectly into any of the four corner attachment points on our Influence, Vibe, or Crux cases.

The key benefits of this design are:

Direct, Tangle-Free Connection: The carabiner attaches directly to the custom-fit anchor point. This eliminates the need for extra straps, so it will never get tangled or twisted, ensuring your phone always hangs correctly.
Premium Materials: The carabiner itself is crafted from high-grade, polished stainless steel for a premium look and feel that matches the quality of your case.
Secure & Versatile: It provides an elegant and incredibly secure way to clip your device to a belt loop, backpack, or bag, keeping it safe and instantly accessible.

4. Will the Stick-on Wallet work with my case? And will the adhesive cause damage?

A: The wallet uses a strong, reliable 3M™ adhesive that is designed to stay securely attached while also being removable from compatible cases without leaving behind sticky residue.

However, compatibility is key for the best experience. Please review these recommendations before purchasing:

Recommended Case Types: The wallet's adhesive is designed for a strong bond with hard, smooth-surfaced cases. It is perfect for our Influence and Impact Protection series. We do not recommend applying it to cases with a flexible or textured back, such as our Vibe or Crux series, as the adhesive will not be able to form a secure, long-lasting bond.
Important Note for MagSafe Users: This wallet attaches with an adhesive and is not MagSafe compatible. If you frequently use a MagSafe charger or other MagSafe accessories, this wallet is not the right choice for you, as it will block the magnetic connection.
Size Incompatibility: Please note that the wallet will not fit on cases for the iPhone 12 mini or iPhone 13 mini due to the smaller size of these devices.
For Best Installation: If you have a compatible case, always prepare the surface by cleaning it with a 70% isopropyl alcohol wipe. This removes any oils or fingerprints and ensures the strongest possible adhesion.

This allows you to securely carry your essential cards. The bundle also includes an adjustable neck strap that can be threaded through the corner attachment points of your case for an alternative hands-free carrying option.

Accessory FAQs: Customize Your Style

1. Why should I use the included lanyard?

The Catalyst lanyard is a simple accessory that adds a huge amount of security and convenience to your daily life. Here’s why our customers love it:

Prevent Accidental Drops: By securing the lanyard around your wrist, you add an essential layer of security against accidental slips, fumbles, and drops. It’s peace of mind you can feel. It's pull tested to withstand at least a 10kg force.
Hands-Free Convenience: Free up your hands when you need them most. Whether you're carrying groceries, managing kids, or navigating a crowd, you can keep your phone instantly accessible without having to hold it.
Ready for Adventure: The lanyard is perfect for travel, hiking, concerts, or any situation where you need to keep your phone secure and ready to capture the moment.

Influence Case with Thermo-Flow™: Support Hub